Covid-19 FAQs

In line with official requirements, testing is currently suspended in some locations. In other locations, where it is permitted and safe to do so, IELTS testing is going ahead, with additional precautions in place to help protect the health of test takers and staff.

Please note that the situation is evolving quickly, and tests may be suspended at short notice. If you have any queries, please contact your test centre via email.

Please visit contact us page where you will find the email address and telephone number of your test centre. Due to the increased number of enquiries our customer service teams are receiving, we recommend sending an email in the first instance. 

Test centres are experiencing high call and email volumes due to Covid-19 which unfortunately means we’re facing delays in responses. We will get back to you, but this may take a few days. 

If you haven’t received a reply within five days, please fill in our online enquiry form by going to this link.

We recommend you read and follow the government and health authority guidance in your country closely. Please also visit the World Health Organization for more information.

Our test centres, and all employees, are following medical advice and good hygiene practices. We are asking all test takers not to attend their test if they have been in contact with anyone suspected to have Covid-19 or if they have a cough, fever or are showing signs of being short of breath. 

If you would like to discuss the option of transferring to a later date or getting a refund, please contact your test centre.

We are keeping our websites up to date with cancellations and will send you an email with details of how to reschedule, if your test is going to be cancelled. If you don’t hear from us, please presume your test will be going ahead. 

If you’re unsure and would like more information about your test, please contact your test centre.

In some countries, we are still testing safely, while using best social distancing practices. Please refer to our website for up to date details of where tests are still available. Due to the nature of the challenge we are all facing, and limited availability of tests, we ask that you don’t travel for more than two hours for your tests and limit your use of public transport. Please follow your local Government advice. 

We are working with the government and leading medical authority in each country and following their advice. Where we are allowed, we will begin testing again as soon as possible, while using best social distancing practices. Our website holds up to date information about testing availability, please keep checking back. 

We are still running tests in some countries. To find up to date details of this, please visit this page. If you’re unsure if your test centre will be open, please contact them via email initially to find out more. 

At present, we are sending TRFs in a slightly different way; you will be emailed with your unique TRF number and be asked to login to verify this. All of these details, along with a how-to guide will be emailed to you. However, please note we are facing a backlog and your TRF number and email may be delayed. If you haven’t heard within five days of expecting to receive your TRF, please contact your test centre.