Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
If you cancel your IELTS test up to five weeks before your test date, you’ll receive a refund minus an administration fee that is 25% of the test fee.
Please be aware that refunds can take four to six weeks to process.
If you need to change the date of your test, you can request a test day transfer up to five weeks before the test date – free of charge.
Please note that if you are cancelling the test for a medical reason, then medical evidence needs to be submitted within five working days of the test. This will be assessed for eligibility by the test centre.
Please contact your local test centre to submit a cancellation or refund request.