Only use this form if you are completing it on someone else's behalf.  If you are the test taker, please use the Report a technical issue (test takers) form

If a test taker is experiencing technical issues before or during their test, we can help. Please supply details in the form below, and we'll get back to you as soon as possible. 

Once you've received a confirmation email from us — check your spam folder if you can't find the mail in your inbox — you'll need to reply with relevant screenshots of the issue.

Your details
Test taker details
Test details
The date of the listening, reading and writing test
The date of the speaking test
Time of your test (UK time)
Is this test a rescheduled test due to previous technical issues
Technical Issue details