If you have technical issues before or during your test, we can support you. If you're completing this form on behalf of someone else, please use the Report a technical issue (parents/teachers) form

Please supply details of the issues you are experiencing in the form below, and we'll get back to you as soon as possible.

Once you've received a confirmation email from us — check your spam folder if you can't find the mail in your inbox — you'll need to reply with relevant screenshots of the issue. 

Your details
Test details
The date of your listening, reading and writing test
The date of your speaking test
:
Time of your test (UK time)
Is this test a rescheduled test due to previous technical issues
Technical Issue details