If you have technical issues before or during your test, we can support you. If you're completing this form on behalf of someone else, please use the Report a technical issue (parents/teachers) form

Please supply details of the issues you are experiencing in the form below, and we'll get back to you as soon as possible.

Once you've received a confirmation email from us — check your spam folder if you can't find the mail in your inbox — you'll need to reply with relevant screenshots of the issue. 

Your details
Test details
The date of your listening, reading and writing test
The date of your speaking test
Time of your test (UK time)
Is this test a rescheduled test due to previous technical issues
Technical Issue details